FAQ

FIND ANSWERS TO YOUR QUESTION

Something’s not working? We are dedicated to providing our customers and partners with the most responsive and comprehensive support possible.

How can I get my song played on your station rotation?

By contacting our Community Relations Department info@touchradio.nyc

How can I advertise on Touch Radio NYC?

By contacting our Marketing Department: advertising@touchradio.nyc

Contest rules.

OFFICIAL GENERAL CONTEST RULES 
Any individual who enters, attempts to enter or in any way participates or attempts to participate in any contest, sweepstakes or giveaway (“Contest”) conducted by Touch Radio NYC, each such individual is hereinafter referred to as a “Participant” agrees to be bound by the terms and conditions provided in these Official General Contest Rules (“General Rules”)
Procedures:
1. DOWNLOAD the TOUCHRADIONYC app, join the Touch Room.
2. Shout Out, Share App or Hashtag #Touch Radio NYC on Social Media, or your network and you will be entered to win tickets.
3. Listen to the live shows, Call in, be entered, WIN & ENJOY THE SHOW & Night on Touch Radio.

GENERAL CONTEST RULES
Any individual who enters, attempts to enter or in any way participates or attempts to participate in any contest, sweepstakes or giveaway (“Contest”) conducted by Touch Radio NYC, each such individual is hereinafter referred to as a “Participant” agrees to be bound by the terms and conditions provided in these Official General Contest Rules (“General Rules”). Some Contests will have specific rules developed for them (“Specific Contest Rules”). In the event there is a discrepancy or inconsistency between these General Rules and the Specific Contest Rules, the Specific Contest Rules shall control.

NO PURCHASE NECESSARY
Unless otherwise noted, no purchase is necessary to enter or win a prize. A purchase will also not improve your chances of winning.

APPLICABLE LAW (VOID WHERE PROHIBITED)
All Contests are subject to and governed by applicable federal, state and local laws and regulations. Participation in this Contest is void where prohibited or otherwise restricted by law.

CONTEST CANCELLATION, SUSPENSION OR MODIFICATION
Touch Radio NYC reserves the right to cancel, terminate, modify or suspend any Contest if the Contest is not capable of being completed as planned for any reason, including, but not limited to, infection by computer virus, “bugs,” tampering, unauthorized intervention, fraud, or technical failures of any kind or any other causes which corrupt or affect the administration, security, fairness, integrity, or proper conduct of any such Contest. The decision of Touch Radio NYC to cancel, terminate, modify or suspend any Contest shall be final in all respects.

CONTEST DESCRIPTIONS
All Touch Radio NYC Contests will be described through electronic, print, social media or on-air advertising. Contest Entity and Immediate Family Member and Friends Disqualification: The officers, directors, employees, contractors, and agents of Touch Radio NYC and any entity involved in the sponsorship, development, production, implementation and distribution of any Contest as well as their respective parents, affiliates, divisions, subsidiaries and successor companies (the “Contest Entities”), and their immediate family members (and those living in the same household, whether or not related) or Friends, are prohibited from participating in any Contest and do not qualify as Participants. “Immediate family members and Friends” shall include spouses, siblings, parents, children, grandparents, and grandchildren, whether as “in-laws”, or by current or past marriage, remarriage, adoption, co-habitation or other familial extension.

HOW TO ENTER
Methods: Contest entries may be submitted as advertised by Touch Radio NYC. Generally, these will involve all or some of the following entry methods: (1) toll-free telephone; (2) Touch Radio NYC App; (3) web entry; or (7) social media, including Facebook, Twitter, Instagram, Pinterest, etc. Entries Are the Sole and Exclusive Property of Touch Radio NYC: All Contest entries and/or related submissions become the sole and exclusive property of Touch Radio NYC upon transmission. Contest entries will not be returned and may be used by any Contest Entity for any purpose whatsoever related to any Contest, without additional compensation to the participant or any other individual or entity.

Multiple Entries: Unless otherwise limited by Touch Radio NYC, multiple entries are permitted. False Fraudulent or Deceptive Entries or Acts: Participants who, in the view of Touch Radio NYC, provide false, fraudulent or deceptive entries or who engage in false, fraudulent or deceptive acts in connection with the Contest will be disqualified and subject to criminal prosecution.

SPECIFIC ENTRY-METHOD RULES
Touch Radio NYC may record and/or broadcast a Participant’s name, voice and the substance of all or any portion of the call. Except where prohibited by law, any call-in Participant acknowledges that such recording and use may occur and grants. Touch Radio NYC permission to record and use such recording without any additional communication with and compensation to participant.

PARTICIPATION PROBLEM DISCLAIMER
Even if alleged to be caused by the sole or partial negligence of Touch Radio NYC is not responsible for any problems which affect, or result from, Participation or attempted Participation in the Contest. This includes, but is not limited to, the following problems: Incorrect, incomplete or inaccurate entry information; Human errors; Failures, omissions, interruptions, deletions or defects of any wireless network, telephone network, internet service, computer systems, servers, utility providers, or software; Inability to send a text-message; Identity theft; Tampering, destruction or unauthorized access to, or alteration of, entries or computer data; Network hackers or other unauthorized access to Touch Radio NYC’ computer network; Data that is processed late or incorrectly or is incomplete or lost due to wireless network, telephone network, computer or electronic malfunction or traffic congestion on wireless or telephone networks; Printing errors; Equipment malfunctions; and Late, misdirected, lost, misplaced, illegible, mutilated or postage-due entries.

RELEASE OF LIABILITY AND INDEMNIFICATION
As consideration for entering a Contest, all Participants agree to RELEASE, DISCHARGE AND COVENANT NOT TO SUE Touch Radio NYC, Touch Radio NYC Communications Corporation, Touch Radio NYC Operating Company, the other Contest Entities (as described above) and each of their respective direct and indirect affiliates, divisions, parent and subsidiary companies, officers, employees, disc-jockeys, on-air personalities, shareholders, representatives, managers, members, directors, owners, agents, insurers, attorneys, predecessors, successors, and assigns thereof (collectively, the Released Parties), from and against all claims, damages, charges, injuries, losses, proceedings, suits, actions (including but not limited to tort actions, product liability actions, wrongful death actions, warranty actions, breach of contract actions, privacy and defamation actions, misappropriation of likeness actions, identity theft, loss of consortium claims), expenses and attorney fees that they or anyone on their behalf (including but not limited to their heirs, representatives or next of kin) have or might have for any death, injury, damage or claimed injury or damage arising out of, involving or relating to their participation in the Contest, including, but not limited to, any claim that the act or omission complained of was caused in whole or in part by the strict liability or negligence in any form of the Released Parties. Additionally, as consideration for entering the Contest, all Participants agree to INDEMNIFY, HOLD HARMLESS, AND DEFEND the Released Parties in any action or proceeding from and against all claims, damages, charges, injuries, losses, proceedings, suits, actions (including but not limited to tort actions, product liability actions, wrongful death actions, warranty actions, breach of contract actions, privacy and defamation actions, misappropriation of likeness actions, identity theft, loss of consortium claims), expenses and attorney fees that they or anyone on their behalf (including but not limited to their heirs, representatives or next of kin) have or might have for any death, injury, damage or claimed injury or damage arising out of, involving or relating to their participation in the Contest or for their failure to comply with the terms of the above release provision. This agreement to indemnify, hold harmless and defend applies even if the act or omission complained of was allegedly caused in whole or in part by the strict liability or negligence in any form of the Released Parties.

ODDS OF WINNING
The odds of winning any Contest and/or prize will depend upon the number of Contest Participants.

PRIZES
The actual prizes and value of each prize will vary for each Contest. Descriptions of prizes will be announced for each Contest separately. No transfer, assignment or substitution of a prize is permitted, except Touch Radio NYC reserves the right to substitute a prize for an item of equal or greater value in the event an advertised prize is unavailable. Any difference between the actual value and the approximate retail value of any prize will not be awarded. No substitution or cash equivalent will be made. Touch Radio NYC reserves the right to substitute a prize of equal or greater value if the awarded prize in unavailable for any reason. If tickets to an event are awarded as a prize, Touch Radio NYC is not responsible for any cancellation or rescheduling of the event for any reason and has no obligation to reimburse, refund or otherwise substitute the tickets for another prize should the event not be rescheduled or vouchers not issued. Should travel be part of the prize, Touch Radio NYC is not responsible for cancellations or delays in travel accommodations and has no obligation to reimburse, refund or otherwise substitute any tickets awarded as a part of a travel prize due to such cancellations or delays.

TAXES 
The Participant prize-winner is solely responsible for determining and paying all federal, state and local taxes (including any sales taxes). Any person winning over $600 in prizes during any one year period will receive an IRS Form 1099 at the end of the calendar year, and a copy of such form will be filed with the IRS.

WINNER SELECTION
Prize winners will be selected per the criteria announced for the Contest. If the Contest requires Participants to answer trivia, provide information or otherwise perform in some manner to participate and qualify to win, the decisions of Touch Radio NYC and/or the other judges will be final as to all matters including the accuracy and/or completeness of the answer, as well as the quality of the information or other performance. If a winner is unable to be notified for any reason for any amount of time, the applicable prize may be forfeited and awarded to an alternate winner.

HOW TO CLAIM PRIZE
Claiming the Prize: The Participant prize-winner will be contacted by Touch Radio NYC’ business office and arrangements for prize to be picked up/dropped off. From time to time, in its sole discretion, Touch Radio NYC may agree to mail the prize. In the event that a prize is mailed to the winner, the winner will initially be sent any required releases and prize claim forms along with a return, pre-paid overnight delivery air bill. Failure by the winner to return completed forms within five (5) business days may lead to forfeiture of the prize. In the event the prize is mailed to the winner, the winner assumes the risk of the prize’s safe arrival.

Prerequisites to Prize Award: Prior to being awarded a prize, winners are required to provide (1) a valid government-issued photo identification depicting proof of age and (2) a valid taxpayer identification number or social security number. The social security number will be used for tax-reporting purposes. Touch Radio NYC reserves the right to deny awarding the prize if the winner fails to provide satisfactory identification, as determined in Touch Radio NYC. Winners, and, to the extent the winner is a minor then their parent(s) or legal guardian(s) as well, may be required to execute an Affidavit of Eligibility/Release of Liability, a completed IRS W-9 and a Publicity Release before any prize is awarded. By entering a Contest, Participant agrees to execute these documents if selected as a winner in order to receive their prize. If the prize is travel tickets involving travel partners, the travel partners will be required to meet minimum age eligibility requirements and to execute an Affidavit of Eligibility/Release of Liability prior to receiving the companion travel ticket. Except where prohibited by law, failure to execute any of these documents or comply with any of these terms will result in forfeiture of the prize. Prize Forfeiture: Unless otherwise stated, winners shall have thirty (30) days from the date of selection to claim and pick up their prize. Failure to claim and pick up prize within this time for any reason will result in forfeiture of the prize. Touch Radio NYC reserves the right, in its sole discretion, to award unclaimed prizes to alternate contestants or not to award the unclaimed prizes.Additional Costs: Any costs relating to the prizes are the sole responsibility of the winner.

PUBLICITY RELEASE
Unless prohibited by applicable law, Participant authorizes and irrevocably grants to Touch Radio NYC and the other Released Parties (as defined above) permission to, from time to time, reference and discuss Participant and their participation in the Contest on-air and/or on their website(s) in photographs, video recordings, digital images, audio recordings, as well as in publications, newsletters, news releases, other printed materials, and in materials made available on the Internet or in other media now known or hereafter developed for any purpose Touch Radio NYC and/or the Released Parties deem proper. Such reference and discussion may involve Participant’s name and voice, and other personal/biographical material or their participation on-air.

DISQUALIFICATION
All participants agree to be bound by these General Rules. Non-compliance with any of these General Rules will result in disqualification and all privileges as a Participant will be immediately terminated. Touch Radio NYC, in its sole discretion, further reserves the right to disqualify any person for: (i) tampering with the entry process or the operation of the Contest; (ii) gaining an unfair advantage in participating in the Contest; (iii) obtaining winner status using false, fraudulent or deceptive means; or (iv) engaging in otherwise unsportsmanlike, disruptive, annoying, harassing, or threatening behavior.

CAUTION
ANY ATTEMPT BY ANY PARTICIPANT OR ANY OTHER INDIVIDUAL TO DELIBERATELY CIRCUMVENT, DISRUPT OR DAMAGE ORDINARY AND NORMAL OPERATION OF ANY CONTEST, TELEPHONE SYSTEMS OR WEB SITE, OR UNDERMINE THE LEGITIMATE OPERATION OF ANY CONTEST IS A VIOLATION OF CRIMINAL AND CIVIL LAWS. SHOULD SUCH AN ATTEMPT BE MADE, TOUCHRADIO RESERVES THE RIGHT TO SEEK DAMAGES FROM ANY SUCH INDIVIDUAL TO THE FULLEST EXTENT PERMITTED BY LAW.

RULES CHANGES AND INTERPRETATIONS
Touch Radio NYC reserves the right in its sole discretion to supplement or make changes to these General Rules as well as the rules of any contest at any time without notice. Touch Radio NYC reserves the right in its sole discretion to interpret the rules of any contest, and such interpretation shall be binding upon all participants.

GOVERNING LAW AND JURISDICTION
This Contest shall be governed by and construed in accordance with the laws of the State of New York, without reference to its conflict of laws principles. By entering the Contest, Participants hereby submit to the jurisdiction and venue of the federal and state courts of New York and waive the right to have disputes arising out of the subject matter hereof adjudicated in any other forum. In no event, will any Participant be entitled to injunctive relief or equitable relief of any kind, or restrain the continuation of any Contest.

What about refunds?

There are no refund policies.

New York State law does not generally require any retail merchant to have a specific refund, credit or exchange policy. Specific refund policies can range from “100% money back guarantees” to “no refunds or exchanges whatsoever.”

How can I join the Touch Radio Team?

By contacting hr@touchradio.nyc

Coach/Bus events policy?

Transporting people is a liability exposure that impacts the safety of customers, and staff, as well as Touch Radio NYC reputation. Whether chartering buses for events, or leisure purposes, Touch Radio NYC is committed to safety.

Purpose: While the majority of bus operators are responsible and operate safely, there are some that fail to meet safety requirements – putting passengers at risk due to:Poorly maintained buses or lack of required safety equipment, increasing the likelihood of breakdowns and crashes.

Failure to comply with federal safety regulations, such as not using licensed and qualified commercial drivers, or not following the Hours of Service rules that keep fatigue-impaired drivers off the road.

Failure to hold proper registration, authorizing interstate commercial operations.

How can I purchase tickets for events?

Touch Store

How can I make a special request?

You please contact our Vice President of Community Relations by info@touchradio.nyc

How can get the touch radio app?

You can get the app at the Apple Store and Google Play Store.

How can I setup an interview with the radio station?

You please contact our Vice President of Community Relations Department info@touchradio.nyc

How can I get a DJ for my event?

By contacting our Marketing Department t.prieto@touchradio.nyc

02
Aug
2017